At KARO, we value transparency and aim to make every shopping experience smooth and fair.

Cancellation Before Shipping

• You can cancel your order before it has been shipped or before a tracking number has been issued.
• To request cancellation, contact us at  Whatsapp(+972539461477) or via the Contact Us page
• Once approved, a full refund will be issued to your original payment method within a few business days.

After Shipping

• Orders cannot be canceled once shipped.
• You may still return the items after delivery in accordance with our Refund & Return Policy.

Refunds After Returning Items

• Returned items are inspected upon arrival at our fulfillment center.
• Once approved, refunds are issued to your original payment method.
• Refund processing time may vary depending on your payment provider.

Notes

• Original shipping fees are non-refundable.
• Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

Need Help?

For any cancellation or refund inquiries, contact us at Whatsapp(+972539461477) or via the Contact Us page